Each year, Patient Experience Week offers an opportunity to reflect on what truly matters in health care: the people we serve. From April 27 to May 1, 2026, providers across the country will highlight the importance of compassionate, patient-centered care. At Central City Health in Detroit, this isn’t just a week-long focus, it’s our mission every single day.=

As a nonprofit federally qualified health center, Central City Health is committed to caring for the whole person. Our integrated approach brings together primary care, behavioral health, dental services, and supportive programs under one roof, ensuring patients can access the care they need in a coordinated and seamless way.

This model recognizes that health is not one-dimensional. In fact, it is shaped by physical, emotional, and social factors that must all be addressed to achieve meaningful outcomes.
“Patient experience is not a single initiative or event — it’s something we live out every day,” said Dr. Kimberly Farrow-Felton, CEO and President of Central City Health. “From the moment a patient walks through our doors, our goal is to make them feel seen, heard, and valued. Every interaction is an opportunity to build trust and deliver care that truly makes a difference in people’s lives.”

One of the central lessons of Patient Experience Week is the importance of meeting patients where they are. At Central City Health, that means providing care without regard for insurance status. Every person who walks through our doors is treated with dignity, respect, and compassion. By removing barriers to care, we are supporting Detroit residents who might otherwise go without essential services.

Another key takeaway from this week is the value of listening. Patient experience is shaped not only by clinical outcomes, but by how patients feel during their care journey. Our team prioritizes building trust, fostering open communication, and ensuring that each patient’s voice is heard. This commitment strengthens relationships and leads to better, more personalized care.

Finally, Patient Experience Week reminds us that great care is a team effort. From front desk staff to clinicians, every member of our organization plays a role in creating a positive experience. At Central City Health, collaboration is at the heart of everything we do.

As we recognize Patient Experience Week, we reaffirm our dedication to delivering integrated, compassionate, and accessible care — not just this week, but every day — for the communities we are proud to serve in Detroit.